Returns and Cancellations

      Returns & Cancellations

      Welcome to Preets, where your satisfaction is our top priority. We strive to provide you with the best shopping experience, and that includes an understanding of our Returns & Cancellations policy. Read on to learn about the processes, conditions, and guidelines we have in place to ensure a seamless experience. 


      Returns Policy for Indian Customers

      We understand that occasionally you may need to return a product. Our aim is to make this process as simple and straightforward as possible for our Indian customers. Our 7 DAYS NO QUESTION ASKED RETURNS POLICY allows you to return a product without providing any reason within 7 days of receiving it.


      Conditions for Returns

      To be eligible for a return, the product must meet the following conditions:


      • The product should be in its original packaging.
      • The product should be unused, unworn, unwashed, and undamaged.
      • Tags, if any, should be intact.
      • Accessories and other items included in the package should be in their original condition.

      How to Initiate a Return

      To initiate a return, follow these steps:


      1. Contact our customer support within 7 days of receiving the parcel, notifying them of your intent to return.
      2. Our customer support team will guide you through the process and provide the necessary information for the return.
      3. After the return is approved, carefully pack the product in its original packaging and ship it to the address provided by our support team.

      Return Options

      Once we receive the product and verify its condition, you can choose from the following options:

      1. Store Credit: Receive the refund amount as store credit, which you can use for future purchases on our platform.
      2. Bank Refund: Opt for a bank refund, and we will credit the amount back to the original payment method used for the purchase.

      Defective Product Returns

      In the unfortunate event that you receive a defective or damaged product, please contact us within 24 hours of delivery. Provide relevant details and images to support your claim. We will investigate the issue and guide you on the return process.




      Returns Policy for International Customers

      For our valued international customers, we extend our returns policy to ensure a satisfactory shopping experience. You can return eligible products within 7 days of receiving the merchandise. However, it's crucial to review the product details to confirm its eligibility for return.


      Eligibility for Returns

      Please note that not all products are eligible for returns. It's essential to thoroughly review the product details to understand the eligibility criteria before making a purchase. If a product is ineligible for returns, it will be clearly mentioned in its details.


      Initiating an International Return

      Initiating a return as an international customer involves the following steps:


      1. Notify our customer support of your intent to return within 7 days of receiving the product.
      2. Our support team will guide you on the appropriate steps for the return process, including shipping instructions.

      Return Processing

      Once we receive the returned product, our team will inspect it to ensure it meets the required conditions. Upon approval, you can opt for a store credit or a bank refund, similar to our process for Indian customers.


      Cancellation Policy for Indian and International Customers

      We understand that circumstances may arise where you need to cancel an order. Whether you're in India or an international customer, here are the guidelines for order cancellations.


      Cancellation Timeframe

      Please endeavour to cancel your order within 24 hours of placing it. If the cancellation request is received within this timeframe, we will initiate a full refund to the card used for the payment.


      Cancellations After 24 Hours

      Regrettably, we cannot accommodate any cancellation requests after 24 hours of placing the order. We request your understanding in this matter.


      Cancellation by Preets

      In some cases, we may have to cancel orders at our discretion. This could be due to various reasons, including:

      1. Limitations on quantities available for purchase.
      2. Inaccuracies or errors in product or pricing information.
      3. Problems identified by our credit and fraud avoidance department.

      Defective Product Returns and Resolution Process

      At Preets, we take product quality seriously. If you happen to receive a defective or damaged product, we apologize for any inconvenience caused. Rest assured, we will resolve this promptly.


      Contacting Customer Support

      To report a defective product, please reach out to us at mail@preets.in within the stipulated return period. Kindly provide the following details:

      1. Order number
      2. Description and images of the defect

      Verification and Resolution

      Our customer support team will carefully review your complaint and images. If the defect is confirmed, we will guide you on the return process. Depending on your location and the availability of pickup services, you may either ship the product back to us or have it picked up.


      Return and Replacement

      Upon receiving the defective product, we will inspect it to validate the defect. If the defect is verified, we will process the return and offer you a replacement or a refund based on your preference.


      Return Pickup Process

      We endeavor to make the return process as convenient as possible. If you are eligible for a pickup, here's what you can expect:


      Pickup Scheduling

      Once your return request is approved, our team will arrange for a pickup at the address provided during the return initiation process.


      Packaging for Pickup

      Please ensure that the product is appropriately packed in its original packaging for the pickup. Our logistics partner will collect the package at the scheduled time.


      Self-Ship Return Process

      In case a pickup facility is not available in your area based on the provided pin code, you can choose to self-ship the product back to us. Here's how it works:


      Shipping the Product

      Pack the product securely in its original packaging and ship it to the address provided by our customer support team. We recommend using a reliable courier service with a tracking option.


      Reimbursement for Self-Ship Returns

      Upon receiving the self-shipped product and verifying its condition, we will reimburse the shipping cost as a store credit, which you can use for future purchases.


      Timelines for Returns and Refunds

      We understand the importance of timely processing for returns and refunds. Our goal is to make the entire process efficient and swift.



      Return Processing Time

      We aim to process all returns within one (1) week of receiving the product. This includes inspection, verification, and initiation of the chosen return option.


      Refund Processing Time

      Refunds, whether as store credit or bank refunds, will be initiated within 3-5 business days after the return is approved and processed.


      Our Commitment to You

      At Preets, we are committed to providing you with the best possible shopping experience. Our Returns & Cancellations policy is designed to uphold this commitment, ensuring that you are fully satisfied with every aspect of your purchase.


      For any further inquiries, assistance, or to initiate a return, please email us at mail@preets.in or Whatsapp us at +91-7491 00 1313. We're here to assist you every step of the way.